Privacy & Cookies Policy

This Privacy & Cookies Policy explains how Green Frog Chocolate collects, uses, stores, and protects your personal information when you use our website. By using our website and placing an order, you agree to the practices described in this policy.

About Us

Green Frog Chocolate is a UK-based independent chocolate business. Website: www.greenfrogchocolate.co.uk. Contact email: info@greenfrogchocolate.co.uk. We are the data controller for the purposes of UK data protection law.

Information We Collect

We may collect and process the following personal information: name, billing and delivery address, email address, telephone number, payment information (processed securely by third-party providers), order history and purchase details, IP address and basic browser information, and limited website usage data required for essential functionality. We do not store full payment card details.

How We Use Your Information

We use your personal information only to process and fulfil your orders, manage payments and prevent fraud, communicate with you about your orders, respond to enquiries and customer service requests, send marketing communications where you have given consent, and comply with legal and regulatory requirements. We do not use personal data for profiling, behavioural tracking, or third-party advertising.

Sharing Your Information

We only share your personal information with trusted third parties where necessary to operate our business, including payment processors, delivery and courier services, website and e-commerce providers (including Shopify), and professional advisers where legally required. We do not sell, rent, or trade your personal data to third parties.

Data Storage & Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your data is stored securely and only accessible to authorised personnel. We retain personal data only for as long as necessary to fulfil legal, accounting, and business requirements.

Your Rights

Under UK data protection law, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data where applicable, restrict or object to processing, request data portability, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact info@greenfrogchocolate.co.uk.

Marketing Communications

We only send marketing communications where you have actively opted in or where permitted by law. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly. We do not share customer data with third-party marketing platforms for independent advertising purposes.

Cookies

Our website uses only essential and limited functional cookies required for basic website operation, order processing, security, and compliance with UK law. We do not use cookies for cross-site tracking, behavioural advertising, or third-party marketing.

Types of Cookies We Use

We use essential cookies necessary for secure checkout, account access, fraud prevention, and website stability, and functional cookies to remember basic preferences and ensure smooth website performance. We do not use marketing, advertising, or cross-site tracking cookies.

Third-Party Cookies

We use only essential third-party services required to operate our website and process orders, such as payment providers and our e-commerce platform. These providers may set necessary cookies for security and transaction processing. We do not permit third parties to use cookies on our website for advertising or tracking purposes.

Shopify Platform

Our website is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell our products to you. Shopify may collect and process personal data and use cookies for essential website operation, security, fraud prevention, and platform analytics. We do not control how Shopify uses this data beyond our own store operations. For more information, please refer to Shopify’s Privacy Policy and Cookie Policy. https://www.shopify.com/legal/privacy https://www.shopify.com/legal/cookies

International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR.

Complaints

If you are concerned about how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

Changes to This Policy

We reserve the right to update this Privacy & Cookies Policy at any time. The most recent version will always be published on our website.

Contact Us

If you have any questions about this Privacy & Cookies Policy, please contact info@greenfrogchocolate.co.uk